Terms and Conditions
We regularly review our prices and if you make a booking in advance, the paid price will remain the same, and is not subject to increase or decrease.
The centre forbids the selling-on of bowling at an increased price by any third party. In such cases, bookings will automatically be voided with no refund given. This includes, but is not limited to, the use of vouchers.
Adult prices displayed are for persons 14 years or over. Junior prices displayed are for persons 13 years or younger.
It is essential to note that refunds and cancellations cannot be made to online bookings apart from in exceptional circumstances. We require full payment for advanced bookings so that we can secure your activity.
The centre reserves the right to cancel, amend, change or withdraw any offer or promotion at any time.
We recommend arriving at the centre approximately 15 – 20 minutes before your start time.
Please have your booking confirmation ready when arriving at Reception. Late arrivals may not be able to participate in the activity booked and could lose the total amount paid. Please leave plenty of time for your journey.
Adult and Child Concessions: Only valid Weekdays in school term time and during school Summer holidays. Prices are per person and may vary by site.
Laser Quest features UV lighting, strobe lighting and smoke machines. We recommend that customers with health conditions play with caution or not at all depending on the severity of their condition. All laser packs use class 1 equivalent lasers, which are 100% safe. It is the responsibility of the customer to assess and decide if this activity is suitable for themselves prior to booking.
Players must be over 1.1m in height and at least 6 years of age to play.
Management reserve the right to refuse admission at any time.
Pre-Ordered Food & Drink
Food purchases made online, whether as part of the inclusive meal deal packages or as an additional ‘Add-on’ purchase, will be confirmed upon arrival then served at your desired location.
Products offered are subject to availability and an alternative option may be offered.
Alcohol purchases made online will be validated when you check-in and proof of age will be required. Suitable forms of proof are a valid driver’s licence, provisional driving licence or passport. Purchases made by, or for underage drinkers, will not be refunded.
The centre promotes sensible drinking – please visit www.drinkaware.co.uk for more information.
Only food and drink purchased from the centre may be consumed within the premises.
Cancellation & Refund Policy
The centre offers a standard no refund policy on all bookings made, either by walk-in, call centre or online. If you wish to cancel your booking, you will not be offered a refund, this includes any booking fee.
If you have a complaint to raise about your experience online please contact the centre management.
Photography / Imagery
All Pictures shown are for illustration purpose only. Actual decoration set up and facilities may vary.